Help Center

Answers to your storage questions

Find clear details on borosilicate care, shipping safety, lid compatibility, and our Austin support services. Jarfield supplies plastic-free hardware exclusively—we do not sell food.

30 days

return policy

100%

breakage replaced

Free

shipping over $75

Topics

Frequently Asked Questions

Grouped answers regarding vessel maintenance, transit safety, and ordering options.

Care & Use
Shipping
Support

Borosilicate safety

Transit & breakage

Hardware, not food

Our high-durability glass containers and jars are dishwasher, microwave, freezer, and oven safe. Acacia lids should be hand washed and occasionally treated with food-grade mineral oil.

Orders ship directly from our Austin, TX warehouse. We offer free US shipping on orders over $75, and any items damaged during transit are replaced free of charge under our 30-day policy.

Jarfield exclusively supplies kitchen hardware, glass jars, and pantry canisters. We do not sell food products, groceries, or meal deliveries, ensuring your pantry stays pure and plastic-free.

Still have questions about our containers?

Our Austin customer support team is available Monday through Friday to assist with your order.